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Competency Development

customer service skillsThe major role of competency development in increasing the achievement of employees and organizations has drawn the attention of practitioner leading them to introduce competency development as a central part of their human resource practices including customer service skills. Customer service skills list is a list of important skills related to customer service that needs to be developed in each employee.

Since organizations and their environment have changed dramatically over the past years, these changes have altered the concept of career and have contributed to the development of new models for career management. Most companies and organizations adapted competency development and customer service skills list to ensure that their employees are competitive enough to excel from other competitors. D&P Groups aim to help you achieve those aspirations by offering you some professional assistance with these matters.
We followed a professional competency development principle and will build a customize competency development framework that is linked to your business. It will be specifically design for practical use by both prospective and current staff members to aid in developing competency proficiency including developing customer service skills.   For existing staff and their Manager, our Competency Development Framework can help them with increased proficiency in relevant competencies for their current position; or in development of new competencies to aid in career development. It also covers a variety of learning methods for use on the job, or through independent study.
Defining and measuring effectiveness and performance of employees is a very critical part of manager’s job. With this regard, D&G Groups can do the job for you. As a Business Innovation firm, we are also capable of helping you define the skills, behaviors, and attitudes that your workers need to perform their roles effectively by our Competency Development Framework. We evaluate them to ensure they’re qualified for the job.
We have a very strategic approach to this – link individual performance to the goals of your business. To do this, we use ‘competencies’ including those related to customer service skills or competencies. These are the integrated knowledge, skills, judgment, and attributes that people need to perform a job effectively.
By having a defined set of customer service skills or competencies for each role in your business, it shows workers the kind of behaviors the organization values, and which it requires to help achieve its objectives. Not only can your team members work more effectively and achieve their potential, but there are many business benefits to be had from linking personal performance with corporate goals and values.Identifying which competencies are necessary for success in your organization we can help you do the following:
Ensure that your people demonstrate sufficient expertise.
Recruit and select new staff more effectively.
Evaluate performance more effectively.
Identify skill and competency gaps more efficiently.
Provide more customized training and professional development.
Plan sufficiently for succession.
Make change management processes work more efficiently.

Client Base: USA, Georgia, India, Canada and Mauritius

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